FAQ's

Your deductible is an agreement in your insurance policy that you made with your insurance company. The deductible is the amount of expenses that must be paid out-of-pocket by you before an insurer will pay any additional expenses. If you have to file a claim under your own policy, you will be responsible for paying the deductible to the repair facility. If you are not sure about your deductible, call your agent and he will advise you whether your deductible has been waived or whether you will be responsible to pay this when you pick up your vehicle.

Absolutely. Most modern vehicles do not have a "frame" but are made of a welded unibody inner structure made of high-strength steel (HSS). We now refer to "frame" damage as "unibody" damage. Our I-CAR Gold-trained technicians use a state-of the-art computer measuring system to return your vehicle to its original factory specifications. If an area is determined to be un-repairable, it will be replaced with a factory-made assembly.

No, our craftsmen are all accomplished at metal straightening. Dents are removed by labor-intensive techniques and then finished with a thin coat of a finishing compound. We do not just spread a large amount of "body putty" over a dent and sand it down. It is very similar to finishing dry-wall board in a home where joint compound is used to finish the seams and screws.

We wouldn't be doing our job if we couldn't match paint. Paint match is accomplished in several ways. Automotive paint manufacturers produce paint in batches, or "lots," for the manufacturer assembly lines. These "lots" have variation just like wallpaper and fabric. We have a library of color cards that are used to identify the specific variation of every vehicle's paint code. Some colors have up to five or six variations. Paint is mixed on very accurate scales with a computerized formula. Paint is also blended into adjacent, undamaged panels to achieve the correct color match.

No, State Insurance Departments do not require you to supply more than one estimate for repairs for damage to your vehicle. You cannot be coerced by the insurance company into seeking more than one estimate.

It is safe to wash your vehicle as soon as you want. The paint is fully cured with chemical catalysts in our heated paint booths. We caution you to never "bear down" on the paint with the high pressure car wash hose, even on the factory applied paint!

Please wait 30 days from the date of delivery. While the paint is fully hardened, solvents will still continue to evaporate from the finish for several weeks. Applying wax too soon will trap the evaporating solvent and cause the finish to become dull.

Pick up the phone and give us a call. We will arrange to have your vehicle towed from your home, accident scene or from a tow storage lot. We will pay the tow bill and add it to the cost of repairs.

We have a night drop box on the front of the building; just open the box, fill out and sign the envelope and insert your keys. Then drop the envelope into the building.

We accept Cash, Visa, MasterCard, Discover, AMEX, and bank cashier's checks. Checks are accepted but limited to a maximum limit of $500.00. Third-party checks are not accepted.

Yes! If you need assistance paying for collision repairs , windshield replacements, PDR or any other type of service, we offer flexible payment options via SunBit. To learn more about our auto body repair financing options, contact your nearest McCarthy body shop in Blue Springs, Lee’s Summit, Olathe or Overland Park.

If your vehicle is incapacitated (it cannot start or move), you’ll require a tow truck. If your vehicle is leaking fluids, has broken axles or windshields, or any damage is impacting your view, you shouldn’t risk driving it to our Kansas City body shop. Call 800-NEW-AGAIN and we’ll dispatch tow truck service to your location, posthaste (that means “ASAP”).

Review our “Tow or No” guidelines for more information.

In our experience, “cheap auto body repairs” mean they’re not just cheap in price, but also cheap in quality. Our free car repair estimates take into consideration not just parts and labor, but also our expertise, so you can rest assured that your vehicle is in good hands.

That being said, we take pride in offering competitive auto body repair prices in the area. If you receive a lower estimate or quote from your insurance company or another Kansas City collision repair shop near you, let us know. We will review the quote and let you know if we can match it or explain why the cheaper estimate is so cheap.

In most cases, we utilize genuine OEM car parts when making repairs. OEM (Original Equipment Manufacturer) parts are typically more reliable, come with better warranties and are generally higher in quality than aftermarket and LKQ (Like Kind Quality) parts.

We also refuse to replace broken components with used car parts, unless the situation is very unique—for instance, we may need to replace a component in your one-of-a-kind 1979 Chevy Corvette with a used one. If you think you’re in one of these situations, speak with a McCarthy collision repair center near you for advice.

Ah, the all-important question! Repair times vary from situation to situation. Depending on the car’s damage, your insurance company’s responsiveness, your type of vehicle, and any delays in auto part shipments, this can range from a weekend to several weeks.

Because we consider ourselves to operate some of the best auto body shops in Kansas City , we always do our best to notify customers of any delays or issues and provide estimated wait times as the process moves forward. If you have any questions, you can always ask your collision center for an update, as well.